Does Apple love you?
Actually this is a long term discussion which is still lasting between Apple’s pro and contra customers. No doubt there are pros, cons and a lot of questions. For instance Scott Raymond has wrote in his article, tiotled ‘Apple doesn’t love you, they just want your money’, that Apple’s business practices, however, are pretty shady, and that they hold nothing but contempt for their customers.
There is very interestibg Apple confidential document there. The end of the document includes a list of “Things you must never do according to the client.” The list of prohibited actions includes all of the steps required to clean a Mac Defender infection:
- You cannot show the customer how to force quit Safari on a Mac Defender call
- You cannot show the customer how to remove from the Login items.
- You cannot show the customer how to stop the process of Mac Defender in their Activity Monitor.
- You cannot refer the customer to ANY forums or discussions [sic] boards for resolution (this includes the Apple.com forums)
via http://www.zdnet.com
